Reference

Everything You Wanted to Ask About r9exch

Q: How do I add money to my r9exch wallet using UPI?

Open the cashier, select UPI as your method, enter your UPI ID or scan the QR code, and confirm the payment in your UPI app. Funds typically appear in your wallet within sixty seconds. Keep your UTR number as a reference in case you need to follow up.

Q: Why is my Paytm deposit showing as pending in the cashier?

A pending status usually means the payment gateway is awaiting the final confirmation signal from Paytm. This clears within two to three minutes in most cases. If the status has not updated after five minutes, contact live chat with your Paytm transaction ID ready.

Q: How long does a withdrawal take to reach my bank account?

Most withdrawals complete within one to four hours after identity verification is cleared. The first withdrawal from a new account may take longer because the verification step runs for the first time. Subsequent withdrawals on a verified account are faster.

Q: What documents do I need to verify my r9exch account?

We ask for a government-issued photo ID and a proof of your payment method — typically a screenshot of your UPI ID or PhonePe number linked to your account. Upload these through the verification section in your account settings; the review normally completes within a few hours.

Q: What happens to an Aviator round if my internet drops mid-game?

If you had an active auto-cashout set before your connection dropped, the system honours it automatically. If no auto-cashout was set and the connection was lost before you cashed out manually, the round is recorded as it settled on the server at the time of disconnection.

Q: How do I reset my password if I cannot log in?

Use the 'Forgot Password' link on the login page. An OTP will be sent to your registered mobile number or email address. Enter the OTP, set a new password, and you will be back in your account. If you have lost access to both, contact our support team directly.

We have pulled together the questions we hear most often — from how UPI deposits clear to how your account is verified — so you can get straight…

Account SetupUPI & Paytm DepositsWithdrawalsLive Tables FAQAccount Security

Explore the Lobby Read FAQ

What This FAQ Covers and How to Use It

This page is structured around the questions that come up most in our support queue. We have grouped them by topic — account creation, funding your wallet via UPI, Paytm or PhonePe, withdrawing your balance, and reaching our support team. Each answer is written by the people who actually run the platform, so you are reading first-hand detail rather than generic copy.

If you cannot find your answer here, our live chat and email paths are listed in the support section below. Access depends on local law and is available where local law permits.

UPI
Paytm
PhonePe
Google Pay

THREE THINGS TO KNOW

Key Areas This FAQ Addresses

The three most common question clusters on r9exch involve how money moves in and out of your account, how identity checks work, and how to reach us when…

Funding Your Account

Getting Your Balance Out

Account Verification and Access

Open Your Account Explore the Lobby

PLATFORM NUMBERS

r9exch at a Glance — Scope of the Platform

Local Payment Rails (UPI, Paytm, PhonePe)

24/7

Support Availability

Game Categories in the Lobby

<60s

Typical UPI Deposit Reflection Time

NEED MORE HELP

How to Reach Us When the FAQ Does Not Cover It

Our FAQ handles the majority of questions, but when you need a person, these three channels connect you to the r9exch support team.

Live Chat Available around the clock through the chat icon in the bottom corner of any page. Average first response is under two minutes. Use this channel for deposit holds, withdrawal status checks, or login issues that need immediate attention.

Email Support Write to our support address for account documentation queries, identity verification questions, or anything that needs a detailed written record. We aim to respond within four hours during peak periods and within one hour off-peak.

Help Centre Articles The help centre houses step-by-step articles for common flows: adding a UPI ID, linking PhonePe, setting up two-factor authentication, and navigating the lobby on mobile. Browse by category or search by keyword to find the relevant article quickly.

WHY ANSWERS HERE MATTER

What Makes This FAQ Reliable

Every answer on this page was written by members of the r9exch operations team — the same people who handle support escalations and configure the payment gateway.

Written by the Operator

These answers come from the team that runs the platform daily, not from a content agency working off a brief. When a deposit flow changes or a new verification step is added, we update the FAQ before the change goes live.

India-Specific Detail

Every payment answer references UPI, Paytm or PhonePe as they actually work inside the r9exch cashier — not generic card flows. The account verification steps reflect the identity document norms relevant to India accounts.

Kept Current

The FAQ is reviewed each time a product update ships. If an answer no longer matches live behaviour, it is flagged, rewritten and reposted. You can see the last-updated date on each answer cluster in the questions section below.

Linked to Live Support

Where an FAQ answer has a nuance that varies by account, we link directly to live chat so you can get the specific detail that applies to your situation rather than reading a generalised answer that might not fit.

No Invented Figures

We do not publish withdrawal timelines, Deposit references or processing speeds that we cannot back up with actual system data. Every time or amount figure you see in this FAQ reflects a real operational parameter, not a marketing estimate.

Accessible Where Permitted

Access to r9exch and all features described in this FAQ depends on local law and is available where local law permits. The FAQ does not overstate eligibility or imply universal access in regions where restrictions may apply.

When to Use the FAQ and When to Contact Us

Not every question fits neatly into a FAQ format. This comparison helps you decide whether reading further down this page will solve your issue or whether opening live…

Account opening questions

The FAQ covers the full account creation flow, including what fields are required and what to do if verification stalls. Start here before contacting support — most opening questions are answered in the questions section below.

UPI deposit not reflecting

If your UPI transfer has not shown in your wallet after two minutes, the FAQ explains the most common causes. If the issue persists beyond five minutes, contact live chat with your UTR number ready for a faster resolution.

Withdrawal pending longer than stated

The FAQ explains standard withdrawal timelines and the verification steps involved. For a pending withdrawal that has exceeded the stated window, live chat can check your specific transaction status in real time.

Game result or round query

Round history and result queries are account-specific and cannot be addressed generically in a FAQ. Contact live chat or email support with your round ID and our team will pull the relevant session data.

Password or login access

The FAQ covers the standard password reset flow via the login page. If you no longer have access to the email address on file, that scenario requires direct support as identity verification must happen through a live agent.

Promo or offer eligibility

Current offer eligibility depends on your account status and region. The FAQ explains how the promo board works in general; for eligibility specific to your account, check the promotions tab after logging in or ask live chat.

Two-factor authentication issues

The FAQ walks through enabling and disabling two-factor authentication. If you are locked out because your authenticator app is no longer synced, that requires identity verification through direct support before we can reset the method.

WHAT DEFINES R9EXCH

Six Things That Shape the r9exch Experience

Beyond the FAQ answers, these are the six concrete elements of r9exch that come up most in questions — because they are the parts of the platform you interact with every session.

Live Casino Tables Live Baccarat and live dealer rooms are streamed around the clock. The FAQ questions on latency and disconnection handling relate specifically to these tables, where a dropped connection can affect a round in progress.

Aviator and Crash Rounds Aviator is one of the most frequently asked-about titles in our FAQ — specifically around how round outcomes are determined and how the auto-cashout setting works. Those answers are in the questions section below.

Slot Rooms Including Mahjong Ways Slot-feature rounds in titles like Mahjong Ways and Gates of Olympus generate the most questions around feature triggers and round completion. The FAQ addresses what happens if a feature round is interrupted mid-session.

Sports and Cricket Markets Our sportsbook covers cricket, football and other markets relevant to India. The FAQ section on sports covers how settlement timelines work, what happens if a match is abandoned, and how Football Strike rounds are scored.

Mobile-First Lobby The lobby is built to run on the same device you use for UPI payments. FAQ questions about mobile performance — screen rotation, data usage, and session persistence — are answered with Android and iOS specifics where they differ.

Wallet and Balance Visibility Your wallet shows your available balance, any pending withdrawal amount and your transaction history in one view. The FAQ explains how to read each balance line and why a pending withdrawal temporarily reduces your available figure.

Frequently Asked Questions on r9exch

These are the questions our support team sees most often. Each answer is written to be self-contained — read the one relevant to you without needing to read the entire page first. If your question is not listed, live chat is open around the clock.