Reference

Legal terms for your account

Our legal pages set out how access, data use, cookies and account requests work on r9exch.

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r9exch Legal terms for your account
CONTACT PATHS

Where to raise a legal query

For legal requests, use the channel linked to your account so we can match the message to the right record.

Email desk Send a message from the email address linked to your account if you need a copy of the terms, a correction request, or a decision clarified. We match the request to the record on file before replying.
Account form Use the form inside your account when you want to ask for a data change or raise a location-related query. It keeps the request tied to your profile and helps us log the exact time.
In-app reply If you are already signed in, the in-app message thread is the fastest place for a legal follow-up. Keep the subject clear so we can route it to the right team without delay.
DATA HANDLING

How we handle legal requests

We handle legal requests with the same checks every time: verify the account, record the request, and keep only the data needed for the purpose stated on this page.

Data use

We only collect the details needed to run the account, verify requests, and keep a record of changes. When a field is optional, the form makes that clear before you send it.

Cookies

Cookies help us keep you signed in, remember language choices, and load the same legal pages without resetting your session. You can manage them in your browser at any time.

Account security

Access changes, recovery requests, and edits to profile details are checked against the account history on file. That helps us block unwanted changes and keeps the request tied to the right person.

Retention

We keep logs only for the period needed for account care, dispute handling, and legal duties. After that, records are removed or reduced where our process and local rules allow it.

Change requests

If you want a correction or deletion review, tell us exactly what should change and why. We confirm what we can update, what we must retain, and the expected timing.

Contact record

Every legal request gets a reference so you can follow the status without repeating the full history. Use the same channel for follow-up so the notes stay together on one thread.

Legal questions you may ask

These questions cover access, data use and how to reach us about changes. If your device, location or account details change, the rules that apply can change too, so check this page before you send a request. Where a feature or request depends on local law, we say so clearly and apply it only where local law permits.

Access depends on local law and is available only where local law permits. If a feature is not offered in your region, it will not appear in your account screens or wallet.

We keep the details needed to create and secure the account, handle changes, and answer legal requests. That usually includes contact data, login records, and request history linked to the profile.

Cookies help remember your sign-in state, chosen language, and page settings so you do not need to reset them each time. You can clear or block them in your browser controls.

Yes. Send the request through the account form, email desk, or in-app thread, and include the field you want changed. We verify the account first, then confirm what can be updated.

We keep legal and account records only as long as they are needed for security, dispute handling, fraud checks, or local legal duties. After that, we remove or reduce them where allowed.

The team that manages account records and policy changes handles it. Use one channel, keep the subject clear, and we will route the request to the person who can answer it.

Yes. Access, payment rails, and other features may appear only where local law permits them. If a feature is unavailable for your location, we leave it out of the account view.

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