Reference

How r9exch Handles Your Personal Data

At r9exch, we collect only the data needed to run your account, process withdrawals and keep your information secure — nothing more.

Data collected on purposeStored within secure systemsYou control your account dataJurisdiction-dependent accessDeletion requests honoured

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What This Privacy Policy Covers for You

r9exch Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to every interaction you have with r9exch — from the moment you open an account through every deposit made via UPI, Paytm or PhonePe and every withdrawal you request. We log transaction references tied to your payment method so we can verify and

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reverse errors quickly. Browsing data such as device type, session duration and page paths are collected through cookies to improve how the platform responds to your usage patterns. All processing is done in line with applicable Indian data-protection norms, and access to the platform itself depends
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on whether local law in your region permits it. We do not sell your data to third parties for marketing purposes.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR TEAM

Contact Us About Your Privacy Rights

Email Privacy Team Send a written request to our dedicated privacy address at r9exch.net. We aim to acknowledge receipt within 24 hours and resolve most data queries within seven working days.

Live Chat Support Our live chat is available around the clock inside your account dashboard. Use it to ask about what data we hold, request a copy of your records or flag any concern without delay.

Account Settings Panel Navigate to Account Settings on r9exch.net to update your contact details, manage cookie preferences or submit a deletion request directly — no email required for basic changes.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Every measure listed here is active on your account from the day you join. We review these practices periodically and update this policy whenever our approach changes — the date at the…

Encrypted Storage

All personal details — name, address, payment identifiers — are stored with AES-256 encryption. Only authorised verification staff can access raw records, and every access attempt is logged automatically.

Cookie Controls

We use strictly necessary cookies to keep your session active and analytical cookies to understand page performance. You can turn off analytical cookies in your Account Settings at any point without affecting login or deposits.

Account Security Layer

Two-step login verification is available for your account on r9exch.net. We recommend enabling it; if you suspect unauthorised access, contact live chat immediately and we will freeze the account within minutes.

Data Retention Schedule

We keep your account records for the period required by applicable law. Once that period lapses and your account is closed, personal identifiers are deleted from our active databases within 30 days.

Payment Data Handling

UPI, Paytm and PhonePe transaction IDs are retained solely to resolve disputes and verify withdrawal eligibility. We do not store full bank account numbers or card details on our servers.

Requesting Your Data

You may request a copy of everything we hold about you at any time. Submit via live chat or email; we will compile and send a structured data file to your registered email address within seven working days.

Answers to Your Privacy Policy Questions

These questions address the points we hear most often about how r9exch collects, uses and protects your data. If your question is not covered here, reach out through live chat or the privacy email listed above.

We collect your name, date of birth, email address, phone number and the UPI, Paytm or PhonePe identifiers you use to fund your account. We also log your IP address and device type for security verification.

We share data only with payment processors such as UPI gateway partners, fraud-detection services and any authority legally required to receive it. We do not sell personal data to advertisers or marketing agencies.

We retain records for the duration required under applicable Indian law. After that period ends and your account is fully closed, personal identifiers are purged from active systems within 30 calendar days.

Yes. Submit a data-access request through live chat or our privacy email. We will compile your records and deliver them as a structured file to your registered email address within seven working days of receipt.

Send a deletion request via live chat or privacy email with your registered email address and account ID. We will confirm the request, close the account if still open and complete deletion within 30 days.

We use strictly necessary cookies for session management and optional analytical cookies to monitor page performance. Analytical cookies can be disabled in Account Settings without affecting your ability to log in or transact.

We store only transaction reference IDs needed to verify deposits and withdrawals. Full bank account numbers and UPI PINs are never stored on our servers; that data stays with your payment provider.

How r9exch Handles Your Personal Data

Contact Us About Your Privacy Rights

How We Protect and Manage Your Information

Encrypted Storage

Cookie Controls

Account Security Layer

Data Retention Schedule

Payment Data Handling

Requesting Your Data

Answers to Your Privacy Policy Questions

01 What personal data does r9exch collect when I open an account?

02 Does r9exch share my data with third parties?

03 How long does r9exch keep my account data after I close my account?

04 Can I request a copy of the data r9exch holds about me?

05 How do I ask r9exch to delete my personal data?

06 What cookies does r9exch use and can I opt out?

07 Is my payment information — UPI, Paytm, PhonePe — stored securely?

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