Reference

Terms & Conditions That Govern Your r9exch Account

Before you open an account on r9exch.net, these Terms & Conditions form the binding agreement between you and us — they set out what you can expect from…

Binding agreement from account creationJurisdiction-dependent accessUPI, Paytm, PhonePe coveredUpdated terms notified by emailGoverned under applicable Indian law

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What These Terms Actually Cover

r9exch Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These Terms & Conditions apply to every interaction you have with r9exch — from the moment you submit your registration details through to withdrawals processed via UPI, Paytm or PhonePe. They cover account eligibility, wallet usage, fund deposits and withdrawals, game participation rules, and acceptable conduct

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on the platform. We update these terms when our services change or when regulatory requirements in India shift; the version shown on this page is always the current one, and continued use of your account after any update means you accept the revised terms. If you
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disagree with any clause, you should stop using the platform and contact our support team to close your account.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

TERMS CONTACT PATHS

How to Reach Us About These Terms

Email Support Send questions about any clause in these Terms & Conditions to our support address. We aim to respond within 24 hours on business days and will confirm receipt of your query by return email.

Live Chat Use the live chat widget on r9exch.net to raise a terms-related concern in real time. Our agents can clarify policy language, walk you through a specific clause or escalate your case to the compliance team.

Account Dispute Form If you believe a term has been applied incorrectly to your account, submit our structured dispute form. This creates a logged ticket with a reference number so your case is formally tracked until resolved.

HOW WE HANDLE POLICY

Our Approach to Data, Security and Account Integrity

We handle every account on r9exch with a set of consistent practices designed to protect your data and keep your wallet secure.

Data Retention

We retain your account data — registration details, transaction history, game records — for the period required by applicable Indian law. Once that period expires and your account is closed, we securely delete personally identifiable records from our live systems.

Cookie Policy

Our site uses session cookies for account authentication and analytics cookies to understand how you navigate the platform. You can manage cookie preferences via your browser; disabling authentication cookies will prevent you from staying logged in.

Account Security

We use encrypted connections across all pages on r9exch.net and store passwords in hashed form — we never hold your password in plain text. Two-step verification is available and we strongly encourage you to enable it from your account settings page.

KYC Verification

To process withdrawals via UPI, Paytm or PhonePe, we verify your identity against the details you provided at registration. This step is a legal requirement and protects both you and us from unauthorised fund movements.

Requesting Changes

You may request a correction to your stored personal data at any time by contacting support with proof of the correct information. We aim to process verified correction requests within seven working days and confirm completion in writing.

Compliance Contact

For formal data or policy matters — such as a written request for your stored records or a query about how a specific clause was applied — address your correspondence to our compliance team via the dispute form or the support email listed on this page.

Frequently Asked Questions About These Terms

The questions below cover the points we hear most often about the Terms & Conditions on r9exch. If your question is not addressed here, reach out via live chat or the support email and we will respond with a specific answer tied to the relevant clause.

They take effect the moment you complete your registration on r9exch.net and click to confirm you have read them. From that point, every action on your account — deposits, game rounds, withdrawals — is governed by these terms.

We notify you by email at the address on your account before any material change takes effect. Continuing to use your account after the notification date constitutes acceptance of the updated version; you can close your account if you disagree.

Yes. We may suspend or close an account if we detect a breach of these terms — such as providing false registration details, attempting to manipulate game outcomes, or breaching the acceptable-conduct clause. You will be notified and given a chance to respond.

Submit a written request through our dispute form or support email, and include your registered account email for verification. We aim to provide a data export within fourteen working days, in line with applicable Indian data-protection requirements.

These terms are governed by applicable Indian law to the extent permitted in your jurisdiction. Where local law in your state or region has specific provisions that override these terms, those local provisions take precedence.

Deposits and withdrawals via UPI, Paytm or PhonePe are subject to both these Terms & Conditions and the individual policies of those payment providers. Our wallet rules — including processing times and verification steps — are detailed in the payment section of these terms.

Use the account dispute form on r9exch.net to lodge a formal complaint. You will receive a reference number by email within one business day. Our compliance team reviews all disputes and issues a written decision within ten working days of receiving your submission.

Terms & Conditions That Govern Your r9exch Account

How to Reach Us About These Terms

Our Approach to Data, Security and Account Integrity

Data Retention

Cookie Policy

Account Security

KYC Verification

Requesting Changes

Compliance Contact

Frequently Asked Questions About These Terms

01 When do these Terms & Conditions take effect for my account?

02 What happens if r9exch updates these Terms & Conditions?

03 Can r9exch suspend my account under these Terms?

04 How do I request a copy of my stored personal data?

05 Which law governs disputes under these Terms & Conditions?

06 Are there separate terms for UPI, Paytm or PhonePe transactions?

07 How do I formally dispute a decision made under these Terms?

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